Refund Policy

At PrimeMars Supermarket, we are committed to ensuring a seamless shopping experience for our customers. However, in rare cases where a product you purchase is out of stock, we have the following refund policy in place:  

1. Refund Eligibility

- If a product is unavailable or out of stock after you have placed and paid for your order, you are eligible for a full refund for that item.  

- Refunds will only be processed for items that have not been delivered due to unavailability.  

2. Notification

- If a product is out of stock, you will be notified promptly via email, phone, or SMS.  

- You may choose to:  

  - Opt for a full refund.  

  - Replace the item with an alternative product of equal or lesser value.  

3. Refund Processing Time

- Refunds will be initiated within, 3-7 business days of notification or customer request.  

- The refund will be processed through the original payment method used during the transaction.  

4. Replacement Options  

- If you prefer a replacement, our team will assist you in selecting an alternative product. Any price difference will be adjusted accordingly.  

5. Refund Limitations

- Refunds are not applicable for products successfully delivered to the customer.  

- Refunds may not include any non-refundable service charges (e.g., delivery fees) unless the entire order is canceled.  

6. Contact Us

For any questions or assistance regarding refunds, please contact our customer support team:  

- Email:  sales@primemarsstore.com

- Phone: +2347086763209

- Operating Hours: 8am - 8pm Daily

We value your trust and strive to resolve any issues promptly and fairly. Thank you for shopping with PrimeMars Supermarket!